Symantec to Broadcom Support Systems Transition Guide – Feb 24, 2020

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Description

The attached document is intended to provide additional details regarding the upcoming changes to how customers engage with Technical Support as a result of the Broadcom Inc. acquisition of the Symantec Enterprise Security Business (Press Release).
 

On March 2, 2020, all Symantec Enterprise Support portals (Symantec SupportMySymantecSymantec Connect) and related services, tools and assets will migrate to Broadcom. For additional details regarding the transition of the various systems, please reference the attached document. 
 

Important – Please note that while some aspects of the Broadcom online support experience shared in this document may be publicly accessible today (not requiring site authentication), we would strongly encourage you to wait until after your Symantec account has officially migrated on cutover weekend before attempting to create a profile or log into the Broadcom Support Portal.
 

As you navigate through this document, please be mindful of sections labeled Customer Action Required to ensure you take the necessary steps to help with your transition on March 2.
 

Please reference the attached document for additional details and subscribe to this article (instructions) to receive notifications as additional details are published.

Source: https://support.symantec.com/ca/en/article.info5634.html

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Phuong Nguyen
Hi, Nguyen Van Phuong is the owner of the website viettechgroup.vn. I 've been working in the IT sector since 2008. With nearly 12 years experience in the fields of design development, Governance, operating system enterprise network infrastructure.. I'm now a senior Infrastructure Administrator for the Enterprise network. Achivements: IT Project management IT management System and Network IT Security and data protection. Plan and bugged for Infrastructure and Security Deployment system Server (HP, IBM, Lenovo, Dell..), Network (Cisco, Juniper, Enterasys,..), PABX system, Firewall (Cisco ASA 5525-x, Juniper SSG520,..) Network system administration and maintenance: +Management all network configure IT system: AD, DNS, DHCP, Cores switch, Access switch, Router, Firewall, etc. Design & implement IT system, project management and manage IT operation, I also have extensive experience of ERP System base SQL , HRM, etc. Vendor/external system integrator management: support other department in terms of technical specifications for cost optimize, business process efficiency, procurement spend compliance. Virtualization System Deployment on Microsoft Windows Server 2016 (Hyper-V) and VMware ( Vmware vSphere 5.5, 6.5,6.7 vCenter) Backup and restore management on Symantec backup products (Veritas Backup 16, 20, 20.1, 20.2 ), Veeam Backup & Replication 9.0, 9.5U1, 9.5U2 U3, U4

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