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Symantec to Broadcom Support Systems Transition Guide – Feb 24, 2020

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The attached document is intended to provide additional details regarding the upcoming changes to how customers engage with Technical Support as a result of the Broadcom Inc. acquisition of the Symantec Enterprise Security Business (Press Release).

On March 2, 2020, all Symantec Enterprise Support portals (Symantec SupportMySymantecSymantec Connect) and related services, tools and assets will migrate to Broadcom. For additional details regarding the transition of the various systems, please reference the attached document. 

Important – Please note that while some aspects of the Broadcom online support experience shared in this document may be publicly accessible today (not requiring site authentication), we would strongly encourage you to wait until after your Symantec account has officially migrated on cutover weekend before attempting to create a profile or log into the Broadcom Support Portal.

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As you navigate through this document, please be mindful of sections labeled Customer Action Required to ensure you take the necessary steps to help with your transition on March 2.

Please reference the attached document for additional details and subscribe to this article (instructions) to receive notifications as additional details are published.


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